Photography Jackson Hole, WY

Data Recovery

So you're in the middle of your honeymoon and your camera stops working.  You've taken a bunch of pictures that you do NOT  want to loose. What do you do?

You copied your pictures onto your computer and your computer stops working. Where do you go?

You format your memory card or hard drive, and then remember you forgot to copy your pictures to a safe place before formatting. Who can help?

I use state of the art software and hardware tools to recover your pictures from failed memory cards and hard drives. When needed, I can send the hard drive out for a higher level of recovery.

Many times the failure is temporary and caused by not formatting your memory card. Many people just delete pictures off their card and then reuse it. Over time, this causes the memory card to fail. I've been asked to recover pictures where the failure was caused by this problem many times. Often the pictures are still there, but the camera and the computer cannot get to them. That's where I use my software and hardware to recover the pictures.

If you are experiencing problems with your camera from time to time and you can get your pictures off, then format the memory card with the camera (not the computer) and that may solve your problem.  You should format your memory card once a month. But be sure to copy your pictures to a safe place before formatting. I am a professional photographer who takes 10's of thousands of pictures each year and I have not had any memory card failures. I expect that is partly due to using brand name equipment and regularly formatting the card.  In fact, I format each card directly after copying the pictures to a safe place and then backing them up to a second safe place.

Anybody can make a mistake and format a card before getting all the pictures to a safe place. If you do, STOP! do not use the card for any purpose.  Contact me immediately for recovery. If you do not use the card after formatting, there is a very good chance the pictures can be recovered.

I have a minimum $30 charge to look at your memory card or hard drive and recover your pictures. I will ask approval if it turns out that additional time is needed and I feel success is possible. Picture recovery is never guaranteed since many conditions can cause catastrophic failure of memory cards and hard drives.

Many times memory cards can have pictures recovered if you do not take additional pictures after the failure or formatting.  Sadly, hard drives mostly have catastrophic failure but there are times when pictures can be recovered. Email or call me with questions.


Many people think a computer is a permanent safe place to store your pictures.  That is partially true.  I've been using computers since 1970.  And I can tell you that computers break, hard drives break, and memory cards break. If that happens to you, then your pictures may be lost forever.

You need to have all your data/pictures in 2 safe places in case one of them breaks.  When I talk about all your data, I mean all your pictures and anything else you hold dear on your computer like favorites...  You can always reinstall your software, so that is not included, but always keep your cd's/dvd's/download instructions in a safe place so you can reinstall easily.  I keep a list of all software installed so I can recover quickly. To be honest, I keep a complete copy of my "C" drive up-to-date so recovery is very quick. I've had to use my backups and even though it's no fun, they do work.

I recommend purchasing an external hard drive for your computer along with software that backs up your beloved pictures. You can view my Equipment List to see what I use. Email me with questions.